Our Privacy Policy

We understand that your privacy is of utmost importance. As such, we are committed to protecting all of your personal information such as name, address, telephone number and  e-mail address.

Our Privacy Policies have been formulated to keep your personal information secure and private. When you provide personal information to us, you are consenting to permit us to collect, use, manage and disclose your personal information as set out herein.

Shopping with us: After registering on our website, when you purchase products or services, we will access your pertinent information and keep a history of your transactions. We use this information to process your orders and to better assist you when you contact us.  We also use this information to improve our product and service offerings and to maintain customer service levels. When you return previously purchased merchandise, requesting a refund or exchange, we will request your name, address, phone number and the reason for the return. We collect this information to process your return, to help prevent fraud, and to assist us in maintaining quality control.

Other Uses of Personal Information: We use your personal information to continually assess and improve our product offerings and to improve customer service. We may use your information to provide you with details of products and services, and to inform you of upcoming or current sales and promotional offers. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or otherwise contact you with information regarding our products and services.

Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve tradesecrets.ca websites, customer service, and our product and service offerings.

Transaction processing on our website: We strive to ensure your personal and credit card information are protected. We employ Secure Sockets Layer (SSL) encryption to keep your information safe during transmission. Our website processes transactions with Moneris Payment Solutions, which employs high level of security encryption to keep your data safe.

Disclosure of Personal Information: We will not trade, rent or sell your personal information without your prior consent except as otherwise set out herein. If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (Canada Post, UPS, Fed-Ex, Purolator, or any other delivery provider that you or we choose. Our delivery service providers are prohibited from using your personal information for any purpose other than completing the delivery to you.

Sale of Business: We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.

Legal Requirements: Please note that we must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative entity in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

Visiting our website: In general, you can visit our sites without telling us who you are or providing us with any information. However we may collect the IP (Internet protocol) addresses of visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. tradesecrets.ca uses this information to assess performance and website usage, and to monitor and improve our website.

Cookies: Our sites use "cookies" to improve the user experience. A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our sites where you are prompted to log in, or that are customizable, require that you accept cookies. If you have registered with our site  these cookies may provide us your account information.  It is necessary to have cookies enabled to access your account information (stored on our computers), in order to deliver our products and services to you. Cookies will also provide us with information regarding your preferences for using our site, such as language, currency, and delivery information to optimize your shopping experience and to expedite the delivery of goods to you. You may choose to have your browser notify you of the presence of cookies, and you may disable or block cookies from your browser, but to ensure a correct user experience on our websites, you should list our websites as exceptions.

Third party links: Our websites may include links to other company owned websites, the websites of our business partners, vendors and/or advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. We provides links to third-party websites as a convenience to the user. The inclusion of a link does not imply our endorsement to that company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which these organizations collect, use or disclose your personal information. We strive to ensure that your personal information is fully protected, however, data transmission over the Internet cannot be deemed 100% secure. We will keep your information safe from unauthorized access, use or disclosure, to the best of our abilities, as is reasonable. We cannot ensure or warrant the security of any information you transmit to us via the internet.

Free Shipping across Canada

on all orders across Canada (no minimum)

Certified Authentic Products

all products are purchased direct from the manufacturer

Easy Warranty Replacement

simply return directly to us for replacement

Product added to wishlist
Product added to compare.

Our refund and exchange policies are as follows:

Returns must be pre-arranged by requesting a return via our Contact Us link. 

For most returns, we will provide you with a link to obtain a return shipping label, free of charge. Returns must be arranged with us within 30 days of the date of purchase. Refunds will only be issued if the product is unused, in it’s original packaging. and in sellable condition (as determined by us upon receipt).

Defective products and products under Warranty will be replaced and/or given an online store credit at our discretion, and based on product availability. If you are not happy with the performance of a product or feel that it is defective, please contact us to discuss a replacement product or an online store credit, which may be issued, at our discretion, as determined on a case by case basis.

For all exchanges and/or replacements, the new item will be sent to you once the returned item is received by us

When a purchase is made at the store level, you have the option to return/exchange the product at the store, or you may send it to our Head Office via Canada Post.  Simply package the product with a copy of the receipt and mail it to 101 Jevlan Drive, Vaughan, ON, L4L 8C2. Please write the store location (and salesperson if possible) on the receipt. When we receive it, you will receive a full refund or exchange on your purchase.

Please Note that for reasons of health & hygiene - appliances, tools, hair extensions, and products that are used directly on your hair, skin, or nails, cannot be exchanged unless defective