This is not a complaint, this is a thank you. I received my order today and as usual it was delivered quickly and accurately. There was even a little treat inside ... in these strange times of social isolation and profound change in routine due to COVID-19. It's been stressful and I appreciated the surprise very much!
Sheila G, Victoria BC
Hi Valerie - thank you so much - really appreciate the update and also you sending me the bigger size of the Sterling silver mask. Thank you again - you guys are the best :)
Joanna G, Shad Bay, NS
Received my order this morning Valerie, thanks for the follow up and glad my original response got a laugh. If you really want to split a side I’ll send you the “after” photo when I try to mimic my barber's efforts. Thanks again and stay safe.
Rob L, Toronto ON
Thanks so much. You are awesome! Please make sure to take good of care of yourself as you do your customers! Have a great weekend.
Tracie B, Point Edward, ON
My babyliss blow dryer came in the mail yesterday and I opened it today. Thank you so much for the surprise little gifts inside. I can’t wait to try the oil and shampoo samples. Made my day. Thanks for doing that
Silvana N, Toronto, ON
Hello Ivona, Thank you very much for the kind email. I really am impressed with the level of customer service you offer and am always excited when I get my package with the extra goodies and samples inside! Thank you!!
Victoria V. Lachine QC
You are so kind! Thank you so very much. I appreciate your professionalism, especially after I got so upset. May you have a wonderful day. Take good care and be safe!
Alberta W, Orleans ON
I am only messaging to say, thank you for my product to so fast. This was my first purchase and loved it including my extra samples. Your team was terrific ... and thank you very much for working during this covid 19. I send all nothing but well wishes!!!
Jessica D, Garson MB
Valerie, your reply and honesty is amazing - I am more than happy with your reply! I completely understand what’s going on, I was just curious! You have definitely won a repeat customer here. I hope you and your colleagues take care and be safe.
Pasquale M, Toronto, ON
I received my order today, yes, it was a bit late, BUT, I think you guys rock! First, I got my usual hair product on sale, THEN, you loaded me up with even more than ever free samples .... like Christmas in June :)
Dianne P, Calgary, AB
"Thank you so, so much for all your help. You have been so helpful and I really appreciate it!."
Paige D, Toronto, ON
"I had an issue when my order was shipped without all of my items, but follow up and customer service have been phenomenal! I received a quick response and the missing items were shipped priority for my troubles."
Karen M, Coldstream, BC
"Thanks so much ... Greatly appreciated. Nice to see such wonderful customer service."
Roxanne B, Ile Bizard, QC
"All I can say is WOW. This is probably the best customer service that I have ever experienced. So, thank you!"
Kathy S, Pickering, ON
"Wow! Thanks for taking the time to respond so quickly! Can’t wait to receive the brush. Kind regards."
Barbara S, Salmon Arm, BC
"I have received them and the colors are gorgeous, thank you."
Marie T, Vaudreuil-Dorion, QC
"I just received my order and I wanted to let you know how pleased I am with it. Thank-you very much...I couldn't have asked for any better service!"
Caleb C, St. John's, NL
"I'm just confirming that the hair dryer arrived and that I was able to pick it up, thanks a lot. My wife doesn't know what's under the tree, but she does know that a gentleman named Patrick saved Christmas!"
Mattieu J, Toronto, ON
"Thank you so much! I love it when things work out so well! I appreciate your help."
Julia R, Richmond, ON
"Thank you so much. This is excellent customer service - really impressive."
Millie B, Waterdown, ON
"I just wanted to say thank you for always sending some “extra surprises” with my order! ... It really contributes to a great customer experience and more on-line retailers could take a lesson from that."
Sandy H, Kelowna, BC
"Thank you very much! The customer appreciation you're extending, makes me feel like a valued customer!"
Lynn H, Grimsby, ON
"Thank you! Appreciate your help on this. Great service."
Healey K, Burnaby, BC
"That is so nice of you. Thank you so much for all your help and support you have provided. The service you offered me was impeccable ... I really do appreciate everything"
Fatima L, Granby, QC
"Wow, Thank you for everything! Incredible service."
Marie-Christine M, Pointe-des-Cascades, QC
"Thank you so much. You have gone above and beyond for this one little customer and I truly appreciate it!"
Lynne J, Stouffville, ON
"OMG your amazing thank you so much."
Eman A, Mississauga, ON
"I just received my order & want to send a quick note of thanks. My hairdryer is awesome & I was so pleasantly surprised with the add ons placed in my package. It was so nice to open the box & have samples of shampoo & conditioner. What a classy touch."
Karla M, Edmonton, AB
"Thank you so much. I must say this is the best customer service I have had in a very long time. I truly appreciate the upgrade."
Leslie N, Cardiff, ON
"I am seriously just so impressed with your customer service!! And I will definitely let my friends know how great you all are. Again, thank you so much. Take care and have a great week!!"
Kelly G, Maple Ridge, BC
"Wow now that is service! Thanks for going the extra mile for me. I so appreciate your kindness!"