Processing Time
Orders are processed within 1 business day from the date your order is placed. Orders placed after business hours or on weekends/holidays will be processed on the next available business day.
Shipping Timeline
Once your order has been processed and shipped, estimated delivery times are as follows:
- Within Canada: typically 1–3 business days.
- To the United States: typically 3–10 business days, depending on the destination, customs clearance, and regional carrier service.
Please note: delivery timeframes are estimates and may be impacted by factors beyond our control, such as weather conditions, customs delays, or carrier issues. All orders ship from Canada.
Shipping Rates & Free Shipping
We currently ship to Canada and the United States.
Canada
- FREE Standard Shipping on all orders over $49.99 CAD (before taxes).
- Orders under $49.99 CAD are subject to a flat-rate shipping fee of $9.99 CAD.
United States
- FREE Standard Shipping on all orders over $200 USD (before taxes).
- Orders under $200 USD are subject to a flat-rate shipping fee of $40 USD.
Apart from the heavy item shipping rates described below, no additional handling or packaging fees apply. Shipping charges (if applicable) will be calculated and displayed at checkout.
Heavy Item Shipping
Some large, heavy products are shipped at a separate heavy item rate because of their size and weight.
- Ontario: a flat rate of $15.00 CAD applies to orders that include 3 or more heavy items. For 1 or 2 heavy items, standard shipping rates apply.
- Canada, outside Ontario: a flat rate of $30.00 CAD applies to orders that include a heavy item, regardless of the order value.
- United States: a flat rate of $30.00 USD applies to orders that include a heavy item, regardless of the order value.
- Free shipping (over $49.99 CAD in Canada, over $200 USD in the United States) does not apply to the heavy item portion of an order.
The heavy item rate is added to the shipping charges for any other products in your order. It is calculated and displayed at checkout before you pay.
Carriers
To provide the best possible delivery service, we partner with multiple carriers. The selected carrier may vary depending on your location, order size, and current carrier availability. We do not currently disclose or guarantee a specific carrier at checkout.
Canada Post Service Interruptions
In the event of Canada Post labor disruptions or service delays, we may reroute shipments through alternative carriers to minimize any delay to your order.
Please be aware that certain postal codes may still be serviced by Canada Post. If your shipping address falls in one of these areas, delays are possible. You’ll be notified during checkout if your location is affected.
We appreciate your patience and understanding during periods of national carrier disruptions. Our team is committed to getting your order to you as quickly and safely as possible.
Business Days & Holidays
We ship orders Monday through Friday, excluding statutory Canadian holidays. Orders are not shipped on weekends.
Our fulfillment center observes the following holidays:
- New Year’s Day
- Family Day
- Good Friday
- Easter Monday
- Victoria Day
- Canada Day
- Civic Holiday
- Labour Day
- Thanksgiving
- Remembrance Day
- Christmas Day
- Boxing Day
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.
Additional Notes
- Delivery timelines may be extended for remote or rural locations.
If you have any questions about your shipment, feel free to reach out to our customer support team. Contact us